Panah C Rad asked:




Have you been a victim of online transaction fraud? If you have bought items on eBay or other 3rd party marketplaces, you have probably had an experience with a seller who has tried to take your money without delivering on her promise. If you are a victim of online fraud, you are not without hope. There are steps you can take to prevent and fight online fraud:

PayPal Protection: Most online marketplaces allow you to use PayPal as the safer method of payment. PayPal comes with numerous protection policies for sellers and buyers. Unfortunately, unethical sellers always find holes in the best protections plans. For instance, if you buy a digital product using PayPal, and you do not receive your product, there is a good chance that you won’t get your money back. But you should file your dispute with PayPal regardless and push them to move your case forward.

Credit Card fraud protection: if PayPal does not honor its buyer protection policy, you should contact your credit card issuer to ask for a charge-back. Most credit card companies will ask you for transaction details to investigate. So there is a chance that your chargeback can be rejected (especially if PayPal challenges your charge-back). It is essential for you to use a $0 fraud liability card to make sure you are protected to some level. You should also provide your credit issuer with proper documentation to help them resolve the situation in your favor. The best way to go is to save all the communications and transaction documents that you have from the seller and forward them to your issuer’s investigation team.

Internet Crime Compliant center: if your charge-back is rejected by your card issuer, you should contact the authorities about your online transaction. Internet Crime Compliant Center (IC3.gov) is one of the best places to go to file a police report against the fraudulent seller. You need to make sure you have all the documentation handy to provide the investigators with information about the seller. Please make sure to use this as the very last resort. If you file a complaint with IC3.gov, real investigators will be on your case, which means you will be held responsible for any lies. So make sure to tell the truth.

Online fraud is very common these days. While services such as PayPal make it hard for fraud artists to trick folks, fraud still happens every day. By using a safe credit card you can protect yourself against most fraud cases, but in worst case scenario you should not be shy about contacting the authorities to report any fraud cases.

Tiffany

Ilango Chokalingam asked:




Online credit card processing involves many fundamental frameworks. Before starting any online credit card processing

happy asked:


Yes I know all about Paypal seller protection scheme but if not covered by the scheme because the buyer has not confirmed an address, what other steps can I take? I have recently suffered a chargeback through the fraudulent use of a credit card. The fact that I could prove delivery etc was irrelevant. I have started checking whether people are listed on the electoral roll, phoning them etc but what else can I do to protect myself?

Anna

Jessica Miller asked:


Credit Card fraud is one major worry for the booming online shopping portals, given a choice, 90% of online stores at some point of time would prefer a different mode of payment than a credit card, because in a Card-Not-Present scenario, an online merchant suffers the most if a fraudulent card is used by a shopper. 

But isn’t this mode of payment the most convenient of all other forms of payment, if only basic safe-guards are exercised by a merchant, a credit card is the most ideal and handy mode of payment than a money transfer, check or e-payment facility.

This article will shed some light on how best a merchant can organize and observe a few measures that will to a large extent prevent him from being conned, by fraudulent credit card transactions resulting in chargeback and revenue loss to his online business.

As a first step, sign-up for an online security service provider who can screen credit card transactions on a merchant website before forwarding it to payment gateways for processing the card, these service providers have access to updated databases through which it can be easily determined if a fraudulent credit card is being used.

Apart from the access to databases that have updated inputs on identity thefts, the Merchant Risk Management Service provider also check other parameters of the transaction that include,

IP address of the customer Global Address Validation Mapping the customers computer or device used for the transaction Match the proxy server through which the customer is logged in with the billing address entered for the transaction Generating an instant report for the transaction, and sending an alert to the merchant in case of fraudulent representation.

These preventive measures adopted by merchants, will to an extent eliminate online credit card fraud and increase the growth potential of e-commerce businesses.



KENNETH